Service Information Sheet
To support urgent and emergency requirements, we maintain a minimum stock of select fast-moving items, available for immediate or short-notice delivery from our factory or office, subject to availability.
Typically, our ex-stock inventory includes smaller or emergency-use items related to:
Operation Theatre components
Medical Gas Pipeline Systems
Medical furniture & accessories
In the medical industry, most OT systems, MGPS components, and medical furniture are manufactured against confirmed orders and are not normally available ex-stock. This is because such products:
Maintaining large inventories of these items often leads to higher costs and unsustainable pricing.
However, to address genuine emergency needs of institutions and individual customers, we maintain limited quantities of select items manufactured by us, available subject to stock position and applicable terms and conditions.
⚠️ Customers are advised to check with us in advance regarding availability whenever immediate supply is required.
Note: Items may be available in KDC or semi-KDC condition, depending on stock.
We undertake product customisation in select cases, subject to technical feasibility and internal approval. Customisation may be considered when:
The order volume is significant, or
The customer is an existing client, or
There is a confirmed commitment for fresh orders
Customisation requests are reviewed and approved by our production and technical teams.
Please note that customisation may:
💡 Customers are requested to discuss customisation requirements clearly at the enquiry stage to avoid delays or inconvenience during order execution.
We undertake refurbishing of select products on a case-to-case basis, subject to technical evaluation and commercial feasibility. Refurbishing may be considered for:
Complete OT or component level
Medical Gas Pipeline components
Medical furniture systems
Refurbishing is generally offered only for existing customers or where fresh orders are committed, and is governed by specific terms and conditions.
Refurbishing differs from routine repair or maintenance. It involves a comprehensive technical overhaul aimed at extending the usable life of the product, subject to inspection and approval by our technical team. The process may include:
💡 Customers are advised to discuss refurbishing requirements in detail at the enquiry stage to enable proper evaluation and avoid inconvenience.
Most vendors stop at supply and installation. Medofusion extends the partnership with a focused suite of value-added services designed for profitability and sustainability.
360° diagnostic of revenue streams, costs, and department performance with a 90-day action roadmap.
Grow top-line without over-stretching your team or infrastructure.
Reduce recurring losses and avoid expensive surprises with root-cause analysis.
Make existing infrastructure work harder before investing in new builds.
We provide after-sales services in respect of products manufactured and/or supplied by us. These services may include installation, warranty support, Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC) after the warranty period, and supply of spare parts, as applicable.
Installation support
Warranty coverage
Annual Maintenance Contracts (AMC)
Comprehensive Maintenance Contracts (CMC)
Spare parts supply
Technical support
The scope, duration, and commercial terms of after-sales services are governed by the specific terms and conditions agreed for each individual order.
Customers are advised to inquire about applicable after-sales service terms at the time of purchase of any product or service. Detailed terms and conditions relating to installation, warranty, maintenance, and spare parts are typically provided in our techno-commercial quotation. Customers are expected to carefully review these terms, seek clarifications where required, and ensure that all agreed conditions are explicitly recorded in writing within the quotation and subsequently incorporated into the purchase, supply, or execution order. This enables customers to make informed decisions and avoids ambiguity at later stages.
In select cases, we may also undertake after-sales service, maintenance, or repair of products supplied by third-party vendors, particularly where such vendors are unable or unwilling to provide service support.
Important: All after-sales services, whether for our own products or third-party products, shall be subject to mutually agreed terms and conditions.
Contact us to discuss ex-stock availability, customisation options, or refurbishing requirements.